Questions, answered straight

We quote a flat rate based on your home's size and condition, and you see it before you book — not after we arrive. Answer a few questions online and the price appears as you go.

If the home turns out to be substantially different from what was described, we contact you before doing anything rather than surprising you with a bill.

Discounts apply from your second cleaning onward: weekly 20% off, bi-weekly 15%, monthly 10%.

If you change to a less frequent schedule, the rate adjusts to that frequency's pricing. Discounts don't apply to hourly, Airbnb, or office cleaning.

For recurring clients, we give at least 30 days' written notice before any rate adjustment. Your rate won't change mid-schedule without that notice.

Never expected, always appreciated, and it goes entirely to your cleaner.

Online in about two minutes, or by phone at (402) 885-4266. Pick your service, see your flat rate, choose your day. No in-home estimate and no sales call.

Your booking is confirmed when you receive a confirmation from us — not when you submit the request.

Cancel or reschedule with more than 24 hours' notice at no charge. Inside 24 hours, a fee of 10% of the booking total may apply. The same applies if we arrive and can't get in.

If we have to cancel, you're never charged and we reschedule at your convenience.

No. Recurring clients can pause, reschedule, or cancel anytime with 24 hours' notice. No exit fee, and no phone call where we try to talk you out of it.

We give an arrival window rather than an exact minute, because job length varies and Omaha traffic does what it does. Your confirmation states your window.

No, and most of our clients aren't. Leave a key, lockbox, or door code — whatever you're comfortable with. If you have an alarm, give us the code or disarm it in advance.

Access details stay confidential and go only to the cleaner assigned to your home.

Yes — professional-grade equipment and eco-friendly products, every visit. If you'd rather we use yours, leave them out and let us know. We can't take responsibility for damage caused by products we didn't supply.

We like them. Tell us at booking what's in the home. If a pet is anxious around strangers, aggressive, or likely to bolt through an open door, please secure them during the visit.

We don't handle pet waste or litter boxes.

Biohazards, mold remediation, insect or rodent infestations, hoarding conditions, anything needing a ladder taller than a two-step stool, exterior windows above ground floor, carpet shampooing, pet waste, heavy furniture moving, and antiques or high-value items unless arranged in advance.

Not sure? Ask before booking. If we arrive and find something on that list, we'll call you rather than guess.

Standard maintains a home that's already in decent shape. Deep adds scrubbed baseboards, wiped blinds, and detailed attention to months of buildup. Move-out is for an empty home and includes inside cabinets, oven, and fridge as standard.

Tell us within 72 hours and we come back and re-clean the areas in question free. Call or email us — photos help us fix it faster. That's the whole policy.

Yes. Every cleaner is screened by us before their first job. We're also insured and bonded, so if something goes wrong you have actual recourse — which informal services and solo cleaners often can't offer.

We keep recurring clients with consistent cleaners whenever scheduling allows. Someone who knows your home does better work in less time.

We're insured and we take responsibility for our work. If we damage something, we notify you the same day. Found something after we left? Let us know within 72 hours so we can look into it while the details are fresh.

Please secure or point out irreplaceable and fragile items before the first visit.

Yes — it's one of our largest service lines. Full turnover service including hotel-style linens, restocked supplies, and calendar sync across Airbnb, VRBO, Booking.com and TripAdvisor.

Kitchen: paper towels, sponge, surface cleaner, dish soap, dishwashing pods, tea, coffee pods and filters, salt and pepper, cloth towels, trash bags.

Bathroom: toilet paper, first aid kit, toothbrush, toothpaste, hand soap, shampoo, conditioner, body wash, lotion, trash bags.

Yes, with notice. Same-day turns are the core of short-term rental work and we schedule around your booking calendar. Peak weekends — the Berkshire meeting and the College World Series — book out early, so get on the calendar well ahead.

Plenty of our hosts are out of state. You get a report after every turn covering anything that needs your attention — low supplies, damage, maintenance issues. You're not guessing about a building you can't see.