Frequently Asked Questions
Have Questions? Adalyn’s Cleaning Has Answers!
Our office hours are Monday through Friday, 9:00 am to 5:00 pm. Cleaning hours are Monday through Saturday between the hours of 8:00 am & 5:00 pm.
What Is The Difference Between A Standard Clean, a Deep Clean &, a Move Out Clean?
It is our most popular service, commonly-requested service for families, busy professionals who want to use enjoy quality time, we keep your home fresh & clean.
Find our Standard Cleaning Checklist Here!
This cleaning is ideal for homes that have gone months without being cleaned or have NOT been professionally cleaned in a while. This service includes the standard cleaning plus interior window sills, detail blinds & detail baseboards. You will be getting a very thorough and detailed cleaning when you book this package.
Find our Deep Cleaning Checklist Here!
Move In/Out Cleaning
This service is extremely thorough top to bottom, designed to prepare a home for a new tenant. This service includes: Deep clean glass & mirrors, remove spots from surfaces, scrub down & detail baseboards, clean inside windows, clean window sills, detail blinds, clean inside of appliances, clean inside cabinets, deodorize & take out pet smells, remove pet hairs, scrub down the showers & toilets with high-quality chemicals. *IMPORTANT: We can only do move out services in completely empty homes with electricity, water & no food or furniture left.
Our office hours are Monday through Friday, 9:00 am to 5:00 pm.
Cleaning hours are Monday through Friday between the hours of 8:00 am & 5:00 pm.
No, our prices are extremely competitive and lower than what you might find with a franchise cleaning companies, our service has better quality & higher standards.
You should be aware of many “cleaning companies” who clean homes illegally because they have not taken the steps necessary to become a legitimate business, they don’t carry any insurance to protect the homeowner’s possessions and their own employees in case of injury; there are many that also pay under the table, because of this, they can offer lower prices. The problem is that the clients have no recourse for compensation from these companies if their belongings are broken stolen or if the maids accidentally damage your granite counter-top or your hardwood floor.
We usually do not like to give exact time frames for our cleanings. However, we usually estimate 1-1.5 hours per bedroom, 1-1.5 hours per full bath, and approximately 30 minutes for a half bath. These are average times based on experience but they may change based on the actual condition of the house, or in certain cases such as large homes, we will adjust the estimate in order to match the size of the home.
If you choose a deep cleaning, that may take more time than a recurring service since the service includes more tasks.
Please remember, because we quote cleaning jobs sight unseen, your particular project could take more or less time based on the actual amount of work to be done.
We will provide the equipment and professional grade solutions needed to thoroughly clean your home.
If you require us to use your cleaning supplies, you must note that we are not responsible for any damage associated with those products.
When this request is made we ask that you have the cleaning chemicals & supplies ready so we can perform our cleaning service as efficiently as possible.
Please let us know before the service if you require us to use Green Products or your supplies for the cleaning.
Recurring discounts start AFTER the first cleaning service
If you skip cleanings so that your cleaning’s frequency is lower than what you were set up for, your price will be increased to the pricing level for the lower frequency.
We offer the following discounts for recurring service:
Weekly 20% off
Bi-Weekly 15% off
Monthly 10% off
*Note we don’t offer recurring discounts for hourly cleaning, Airbnb cleaning, or Office Cleanings
We reserve the right to deny and/or terminate service because of safety concerns, inappropriate or uncomfortable situations, severe clutter and disconnected utilities.
Our employees have the choice to leave if the home is in an extremely unsanitary condition or they feel unsafe or threatened.
If you book a cleaning online that is unreasonable, the cleaners may refuse service on the spot & you will be charged the cancellation fee.
The customers at Adalyn’s Cleaning enjoy the benefits of a full contingent liability insurance of $1,000,000 & a $10,000 bond.
This means that the insurance protects not only our company and employees but also each of its customers as third parties for such possibilities of breakage & damage.
We run a detailed background check on all our applicants in our hiring process. We are fully licensed, bonded & insured.
Our website is protected by an extended validation SSL certificate.
Our booking form has its own layer of 256-bit security protocol; this is secure from Stripe who is our credit card processor.
No credit card numbers are stored in our system. We take our security very seriously.
Please remember we give instant flat-rate prices based on years of experience, but we may adjust the price based on the actual condition of the house.
To ensure there are no surprises when we arrive & find that the job will require extra time we’ll call you to update you. If we are unable to reach you, the crew will have to leave and we will determine if you’re to be charged the cancellation fee.
We reserve the right to reevaluate rates at any time based on the time it takes to perform our service to meet the client’s standards.
We will contact the client to discuss price or service changes if the cleaning time differs drastically from the original bid.
It’s up to you, many of our clients are not home during their cleaning, but there are different ways to arrange our visit.
You can leave keys hidden under the mat, in the mailbox, with a neighbor, front desk, or give us a spare.
We will need to have a key or security code for the alarm system or garage. We have our systems in place to keep your keys secure.
We will gladly work around pets, we are a pet-friendly business, within reason: We ask that indoor activity is limited for cleaning efficiency & safety.
If your pet becomes anxious or presents a safety concern, we reserve the right to remove our employees from your home.
If the removal of our cleaner is due to aggressive pets, our cancellation policy will apply if we determine.
Our employees are instructed not to enter a house if they believe an animal is a threat, pets may behave differently if a family member is not present.
We always send solo cleaners, occasionally more cleaners may be needed due to the size and complexity of certain homes.
We do our best to ensure every recurring customer has the same cleaner every-time. We spend a great deal of time training and qualifying our cleaners to ensure efficient cleanings.
Our employees have been background screened & drug tested prior to working with our company, you can feel assured all our staff has integrity & is held accountable.
MOLD – Mold removal is a specialty, Due to regulations, we cannot be liable for any mold-related risks in a client’s homes.
We cannot clean hoarding homes or areas containing any animals & humans’ body fluids, blood, feces, vomit, cat litter boxes, bird cages & urine or excretions.
Payment is due at the time service is rendered, we accept credit and debit. We require a card to be on file before the booking is completed. You are not charged until the cleaning is completed.
We want you to be 100% satisfied with each cleaning you receive from us.
We have built our business giving our customers the best possible service available, but we realize that we are only human, things will occasionally get missed.
If you are not absolutely happy with the cleaning, we will re-service the area at the next available booking availability for free.
Most cleaning companies wouldn’t dare stand behind a guarantee like this, but we stand behind our work.