Terms of Service

Last Updated: July 28, 2026

Adalyn Home Cleaning LLC, doing business as Adalyn’s Cleaning Service, is a professional cleaning company serving Omaha, Nebraska and the surrounding metro. These Terms apply to anyone who books, receives, or pays for our cleaning services, and to anyone using this website.

By booking a service or using this site, you agree to these Terms. If you have questions about anything here, call (402) 885-4266 or email contact@adalynscleaning.com.

1. Booking and Scheduling

You can book online, by phone, or by email. Your booking is confirmed when you receive a confirmation from us, not when you submit a request.

We schedule an arrival window rather than an exact time, because job length varies. Your confirmation will state your window.

Recurring cleanings are scheduled on a standing basis. There is no contract and no minimum commitment.

2. Pricing and Payment

We quote a flat rate based on the information you provide about your home. The price shown when you book is the price you pay, provided that information is accurate.

If the home is substantially different from what was described — significantly larger, in materially worse condition, or requiring services outside what you booked — we will contact you before proceeding and either adjust the price with your approval or reschedule. We will not perform additional work and bill you for it without asking first.

Payment is processed through our secure booking system. For recurring clients, we may adjust rates with at least 30 days’ written notice.

3. Access to Your Home

You do not need to be present during your cleaning. You are responsible for providing reliable access — a key, lockbox, door code, or letting us in. If you use an alarm system, provide the code or disarm it in advance.

We treat access information as confidential and share it only with the cleaner assigned to your home.

If we arrive within the scheduled window and cannot access the property, we will attempt to reach you. If access cannot be gained, the visit is treated as a same-day cancellation under Section 4.

4. Cancellations and Rescheduling

Cancel or reschedule with more than 24 hours’ notice at no charge.

A cancellation fee of 10% of the booking total may apply to cancellations made within 24 hours of the appointment, and to visits where we cannot access the property.

Recurring clients may pause or cancel at any time with more than 24 hours’ notice before the next scheduled visit. There is no cancellation penalty and no contract to exit.

If we need to cancel, we will contact you as early as possible and reschedule at your convenience. You are never charged for a visit we cancel.

5. Our 100% Happiness Guarantee

If you are not satisfied with your cleaning, notify us within 72 hours and we will return and re-clean the areas in question at no charge.

To make a claim, call (402) 885-4266 or email contact@adalynscleaning.com within 72 hours of your service. Photos of the areas in question help us address it quickly.

6. Services We Do Not Provide

Some work falls outside what a residential cleaning company can safely or appropriately perform. We do not clean:

• Biohazards, including bodily fluids, blood, and human or animal waste
• Mold remediation (routine shower and tile mildew is included; remediation is not)
• Homes with insect or rodent infestations
• Hoarding conditions or homes with extreme clutter
• Anything requiring a ladder beyond a two-step stool, or other high-reach work
• Exterior windows above the ground floor
• Carpet shampooing or steam cleaning
• Post-construction debris, unless booked specifically as a post-construction clean
• Pet waste, litter box contents, or animal messes beyond routine
• Heavy furniture or appliance moving
• Antiques, fine art, or high-value items, unless agreed in writing beforehand

If you are unsure whether something is covered, ask before booking. If we arrive and encounter conditions on this list, we will contact you rather than proceed.

7. Pets

We are happy to work in homes with pets. Please tell us at booking what animals are in the home.

If a pet is anxious around strangers, aggressive, or likely to escape through an open door, please secure the animal during the visit. Our cleaners will not work in a space with an animal they feel unsafe around and will contact you instead.

8. Damage, Breakage, and Loss

We carry insurance and we take responsibility for our work. If we damage something, we will notify you the same day.

Please report any damage you discover within 72 hours of the service so we can investigate promptly. We will work with you to repair, replace, or otherwise resolve it.

Please secure or identify irreplaceable, fragile, or high-value items before your first visit.

We are not responsible for damage resulting from normal wear, pre-existing damage, improperly installed fixtures, or surfaces already failing before our arrival.

9. Website Terms

Permission is granted to temporarily download one copy of the materials on this website for personal, non-commercial viewing only. You may not modify the materials, use them for commercial display, or attempt to reverse engineer any software contained on the website.

The materials on this website are provided “as is.” We make no warranties, expressed or implied, and disclaim all other warranties including, without limitation, implied warranties of merchantability or fitness for a particular purpose.

To the fullest extent permitted by law, Adalyn Home Cleaning LLC shall not be liable for any indirect, incidental, or consequential damages arising out of the use or inability to use the materials on this website.

This site and our booking system link to third-party services. We are not responsible for the content or privacy practices of websites we do not operate.

10. Governing Law

These Terms are governed by the laws of the State of Nebraska, without regard to its conflict of law provisions. Any dispute arising under these Terms shall be brought in the state or federal courts located in Douglas County, Nebraska.

12. Changes to These Terms

We may update these Terms. When we do, we will revise the “Last Updated” date above. Material changes affecting active recurring clients will be communicated directly. Continued use of our services after an update constitutes acceptance.

13. Contact Information

• Email: contact@adalynscleaning.com
• Phone: (402) 885-4266